Satisfaction Guarantee & Returns Policy

Satisfaction Guarantee: If for any reason you are not satisfied with a product, you are welcome to return it to us for a refund or exchange within 30 days of the purchase date. Returns are free and we will cover shipping.

POOL SUPPLIES & EQUIPMENT

Quality Pool & Spa Equipment
Our products have been selected because of their quality and we are confident that you will be pleased with your purchase.

BEST WARRANTIES AND SUPPORT

Renowned Brands
We only supply products from renowned brands that offer comprehensive manufacturer's warranties and offer service and support.

WORRY-FREE PURCHASES

30 Days Satisfaction Guarantee
You are welcome to return any product for a refund or exchange. See terms below.

HASSLE-FREE

Free, Easy Returns
Returns are free, there are no fees. We also make sure returns are easy to organize and processed promptly.

Returns Policy - Satisfaction Guarantee

We stock quality pool and spa equipment and supplies from the most renowned manufactures in Australia and the world and we are confident that you will be very pleased with your purchase. If for any reason you are not satisfied with a product, you are welcome to return it to us for a refund or exchange within 30 days of the purchase date. The refund will be issued to the full amount paid for the product including shipping.

Note: If you have received a faulty or incorrect item, a different policy applies. click here for details.

Conditions:
You must contact us within 30 days of the date of purchase and obtain a Return Authorization Number (RAN) from us.
The product must be returned in good conditions.
Products damaged because of incorrect use, negligence or misuse will not be accepted.
All components, accessories and original packaging must be returned.
A copy of the original receipt and the authorization number must be included with the return.
Products must be shipped or returned to our Brayside, Victoria warehouse using a pre-paid label we will supply.

If you have any questions about our return policy, please contact us on 9580 9488 or through our "contact us" form.

Steps to return a product:

To return a product simply follow the steps below:

Submit your details using the Returns Form below or contact us on 9580 9488 to obtain a Return Authorization Number (RAN) and a pre-paid shipping label.
Pack the product in the original packaging and include all of its components and accessories as well as a copy of the original receipt.
Address the package as below:

Att: Returns (RAN) (*)
The Pool Warehouse
290 Boundary Rd,
Braeside, Vic 

(*) RAN is This is the Return Authorization Number obtained on step 1
Ship the product to us using the pre-paid label supplied by us.
Once your product is received, the return will be processed within 10 business days and a refund or exchange will be issued. Refunds will be issued by the same payment method used to make the purchase and can take 1 - 5 business days to be received.